Grievance redressal
If you have a complaint about an order, a payment, a refund, our website or the use of your personal data, we want to put it right. This policy is published under the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Rules, 2011 and the Digital Personal Data Protection Act, 2023.
1. First contact
Most issues are resolved quickly by our support team. Contact us with your order reference and a description of the problem.
TACHY EDTECH PRIVATE LIMITED (operating as ICardPrint)
Ward No 46, Chhappara, Property No 1339063,
New Jaganpura, Sampatchak, Patna, Bihar, India
Email: info@tachy.in
Phone: +91 8434801033
WhatsApp: +91 8434801033
CIN: U62013BR2026PTC083952
GSTIN: 10AAMCT9947N1ZL
ICardPrint is a brand of TACHY — complete school solutions at tachy.in.
Website: icardprint.com
2. Grievance officer
Name: Grievance Officer
Organisation: TACHY EDTECH PRIVATE LIMITED
Email: info@tachy.in
Phone: +91 8434801033
Address: Ward No 46, Chhappara, Property No 1339063, New Jaganpura, Sampatchak, Patna, Bihar, India
Available: Monday to Saturday, 10:00 am to 6:00 pm IST (except public holidays)
3. Timelines
- We acknowledge your complaint within 48 hours and give you a complaint reference.
- We resolve it within one month of receipt, and tell you the outcome and the reason.
4. What to include
Your name, contact details, order reference (if any), a description of the issue, the outcome you want, and any photographs or documents that help.
5. Further options
If you are not satisfied with our resolution, you may contact the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in) or approach the appropriate consumer commission.